Engineering Background
Electrical engineer with hands-on experience in electronics, embedded systems, hardware integration, and troubleshooting.
AVAILABLE FOR WORLDWIDE REMOTE CONTRACTS
Helping Engineering Teams and End Users by Simplifying Complex Technology
Senior Technical Writer & Electronics Engineer
Hardware • Embedded Systems • Enterprise Software • REST APIs • Developer Documentation • Artificial Intelligence
I create clear, accurate documentation for hardware, embedded systems, enterprise software, REST APIs, and AI-powered products. My work helps developers, administrators, technicians, and customers understand, deploy, integrate, and troubleshoot technology with confidence.
20+
Years Experience
7+
Years at Google
100%
Remote
Global
Clients
TRUSTED BY
Google
Bond Financial Technologies
Model N
Kramer Electronics
WHY WORK WITH ME
Engineering Knowledge Meets Technical Communication
With a BSc in Electrical Engineering and more than twenty years of technical writing experience, I bridge the gap between engineering teams and their users. I understand the technology because I've worked with it — from embedded systems and electronics hardware to enterprise software platforms, cloud services, and REST APIs. My documentation helps customers deploy products faster, developers integrate with confidence, and support teams reduce unnecessary troubleshooting effort.
Developer Documentation
REST APIs, OpenAPI, SDK documentation, integration guides, tutorials, developer portals, and technical reference content.
Enterprise Documentation
Administrator guides, user manuals, installation guides, service manuals, knowledge bases, and troubleshooting documentation.
AI-Enhanced Documentation
Experienced using Gemini AI and modern LLM workflows to improve documentation quality, consistency, and use.
DOCUMENTATION
Published Documentation
A selection of publicly available documentation demonstrating experience creating enterprise, administrator, developer, and API content for global technology platforms.
Google Workspace — Manage Membership Automatically with Dynamic Groups
Administrator documentation explaining automated group membership management for enterprise Google Workspace environments.
View DocumentationGoogle Meet Hardware — Join Meetings Using SIP
Technical documentation describing interoperability between Google Meet hardware and SIP-based conferencing systems.
View DocumentationGoogle Meet Hardware — Meet Interoperability FAQ
Customer-focused documentation helping administrators understand deployment options and interoperability.
View DocumentationBond Financial Technologies — Authentication API Reference
Developer documentation covering authentication workflows for financial technology API integrations.
View DocumentationBond Financial Technologies — API Reference Guide
API documentation supporting developers integrating with a fintech platform.
View DocumentationIntel TPM Tools — User Guide
Comprehensive user documentation for Intel TPM (Trusted Platform Module) tools and utilities.
View DocumentationKramer Electronics — TP-577HDCP DVI to DGKat Transmitter
Product documentation for the Kramer TP-577HDCP DVI to DGKat transmitter, including specifications and usage.
View DocumentationBigBand Networks — MSP2000 Installation & Replacement
Engineering installation and replacement guide for the BigBand Networks Media Services Platform MSP2000.
View DocumentationHardware & Enterprise Documentation
Additional examples include installation guides, service manuals, troubleshooting documentation, technical specifications, and NDA-protected enterprise documentation.
Request PortfolioSERVICES
Documentation Services
Documentation solutions designed for engineering teams building complex products.
Product Documentation
User manuals, administrator guides, installation documentation, configuration procedures, troubleshooting guides, and technical specifications.
API & Developer Documentation
REST APIs, OpenAPI specifications, SDK documentation, tutorials, integration guides, and developer portals.
Hardware & Embedded Systems
Electronics documentation, embedded systems guides, firmware-related documentation, service procedures, and diagnostics.
AI Documentation Workflows
AI-assisted documentation workflows, LLM content development, and AI product documentation.
INDUSTRIES
Technology Domains
EXPERIENCE
Professional Experience
More than two decades creating technical documentation for global technology organizations.
2019 – Present
Senior Technical Writer
Remote — California, USA
- Create enterprise documentation for Google Workspace administrators.
- Apply Docs-as-Code workflows and Gemini AI tools to improve documentation creation, refinement, and accuracy.
- Collaborate with engineering, product, and support teams to document complex enterprise technologies clearly and accurately.
2018 – 2019
Bond Financial Technologies
Technical Writer / Editor
Remote — California, USA
- Created REST API reference documentation from scratch for startup, developer guides, and online help content.
- Created documentation enabling developers to integrate with fintech APIs.
- Worked with engineering teams to transform complex technical concepts into accessible developer content.
2016 – 2018
Model N
Technical Writer / Editor
- Developed administration, configuration, and user documentation for enterprise SaaS platforms CPQ, CLM, and GTM based on Salesforce.
- Documented software workflows, integrations, and product functionality.
- Partnered with developers and product teams throughout the software lifecycle.
2010 – 2016
Kramer Electronics
Technical Writer / Editor
- Created user manuals, installation guides, service manuals, technical specifications, and troubleshooting documentation.
- Documented professional AV hardware, software features, system integration, and product workflows.
- Collaborated directly with hardware engineers and software developers.
Earlier Career
Intel, OzVision, BigBand Networks
Engineering, Technical Management & Documentation Roles
Earlier experience includes engineering, pre-sales engineering, technical management, and IT project management positions.
PROJECTS
Technical Projects & Expertise
Embedded Systems & IoT
Designed, documented, and troubleshot ESP32-based monitoring systems using MicroPython, including hardware integration, drivers, data logging, and technical guides.
Hardware Documentation
Produced end-to-end documentation for professional AV products including installation, configuration, service, and troubleshooting content.
AI & LLM Workflows
Hands-on experience applying AI tools, prompt engineering, and LLM workflows to technical content creation.
Systems Engineering
Experience configuring complex systems, hardware environments, BIOS settings, and technical infrastructure.
SKILLS
Tools & Technologies
Markdown
GitHub
Docs-as-Code
OpenAPI
Swagger
REST APIs
DITA
XML
Oxygen XML Editor
FrameMaker
Jira
Slack
Salesforce
SharePoint
Gemini AI
ESP32
MicroPython
Embedded Systems
EDUCATION
Education & Certifications
BSc Electrical Engineering
University of the Witwatersrand, Johannesburg, South Africa
Strong foundation in electronics, embedded systems, hardware design, and engineering principles.
Professional Development
- AI for Content Creation
- AI for Writing & Communicating
- Creating REST API Documentation
- DITA & Structured Authoring
- Salesforce Administration
- Microsoft Certified Systems Engineer
CONTACT
Discuss Your Project
Available for worldwide remote technical writing contracts, consulting engagements, and long-term documentation projects.